Frequently Asked Questions
Custom Care Rehab Frequently Asked Questions
Have questions about our concierge physical therapy, vestibular rehab, women’s wellness, or medical lymphatic therapy? You’ll find answers to the most common ones here.
Don’t see your question here? Contact us — our team at Custom Care Rehab is always happy to help!
Getting Started
-
Concierge physical therapy is a personalized healthcare model that brings expert physical therapy directly to you. Instead of traveling to a traditional outpatient clinic, patients receive one-on-one care in the comfort and convenience of their home, workplace, fitness facility, or another preferred location.
At Custom Care Rehab, our concierge physical therapy approach is designed for individuals who value convenience, privacy, and a higher level of personalized attention. Each appointment is dedicated entirely to you, allowing your physical therapist to focus on your goals, your lifestyle, and the activities that matter most.
Unlike a traditional clinic setting where therapists may treat multiple patients at once, concierge physical therapy provides a more individualized experience with extended time for assessment, hands-on treatment, movement training, education, and customized exercise planning.
Concierge physical therapy is especially beneficial for busy professionals, executives, active adults, athletes, individuals recovering from surgery, and anyone who wants a proactive approach to maintaining strength, mobility, and independence.
At Custom Care Rehab, we believe physical therapy should be more than a short-term solution for pain. Our concierge model focuses on helping you move better, recover fully, prevent future injuries, and continue doing the things you love.
-
Custom Care Rehab provides a personalized, concierge approach to physical therapy that is designed around your lifestyle, goals, and schedule. Unlike a traditional outpatient clinic where therapists may treat multiple patients at the same time, our model focuses on dedicated one-on-one care with a licensed physical therapist during your entire appointment.
We bring expert physical therapy directly to you—whether that is your home, workplace, community, or another convenient location. This allows your therapist to understand how you move in your real environment and create practical solutions that fit your everyday life.
Our approach is especially beneficial for busy professionals, active adults, individuals recovering from surgery, those looking to prevent future injuries, and anyone who wants a higher level of personalized attention without the limitations of a traditional clinic setting.
At Custom Care Rehab, your care extends beyond symptom management. We focus on helping you restore confidence, improve strength and mobility, prevent future problems, and continue doing the activities that matter most to you.
The difference is simple: instead of fitting your life around physical therapy, we bring physical therapy into your life.
-
No, Ohio allows "Direct Access" for physical therapy, meaning you can schedule an initial evaluation and receive specialized treatment immediately without waiting for a physician's referral. If your care plan requires long-term management or specialized medical collaboration, we coordinate closely with your existing physicians or local specialists to ensure a seamless recovery team.
-
We provide mobile therapy and mobility sessions in Akron, Bath, Hunting Valley, Moreland Hills, Hudson, Canton, Gates Mills, Cleveland, Lakewood, and surrounding areas. We bring the 'clinic' to your home or office to fit your busy schedule.
-
Mobile physical therapy is a great option for individuals who value personalized care, convenience, and a treatment plan designed around their lifestyle. At Custom Care Rehab, we bring expert physical therapy directly to your home, workplace, fitness facility, or other convenient location throughout Northeast Ohio.
You may be a good fit for mobile physical therapy if you:
Prefer one-on-one care without crowded clinics or waiting rooms
Have a busy schedule and want to eliminate travel time to appointments
Are recovering from surgery and want support in your real-life environment
Experience pain, stiffness, weakness, or mobility challenges that affect daily activities
Want to improve strength, balance, and independence as you age
Are looking to prevent injuries and maintain an active lifestyle
Need help safely returning to activities such as golf, pickleball, running, fitness, or recreational sports
Want a more personalized approach than traditional physical therapy settings often allow
Have difficulty getting to appointments because of transportation, mobility, or scheduling challenges
Mobile physical therapy is especially valuable for busy professionals, active adults, retirees, and individuals who want a higher level of individualized attention and convenience.
At Custom Care Rehab, our therapists take the time to understand your goals, evaluate how you move in your everyday environment, and create a plan focused on helping you recover, perform, and stay active.
Whether your goal is returning to the activities you love, improving your strength and balance, recovering after an injury or surgery, or investing in your long-term health, concierge physical therapy provides expert care designed around you. description
-
At Custom Care Rehab, we understand that when you need physical therapy, you don't want to wait weeks for help. Our concierge physical therapy model is designed to provide timely, personalized care with a streamlined scheduling process.
In many cases, we can schedule your initial evaluation within a few business days, depending on therapist availability, your location, and your specific needs. During your first visit, your physical therapist will complete a comprehensive evaluation, discuss your goals, identify the factors contributing to your condition, and create a personalized treatment plan.
Because we provide mobile physical therapy throughout Northeast Ohio, we carefully match patients with the therapist who can best serve their needs and location. This allows us to maintain the high-quality, one-on-one care that sets Custom Care Rehab apart.
If you are recovering from surgery, experiencing pain, dealing with balance concerns, or looking to improve your strength and mobility, contact our team today to discuss your needs and find the right next step for your care.
Your health should not have to wait.
Insurance & Medicare
-
Yes, Custom Care Rehab does work with some Medicare beneficiaries; however, availability is limited and depends on therapist scheduling and whether our services are the right fit for your needs.
Many people assume that reaching a certain age automatically means they need traditional Medicare-covered physical therapy. While Medicare can provide coverage for skilled therapy when eligibility requirements are met, many of our clients are looking for something beyond traditional rehabilitation.
Custom Care Rehab specializes in concierge physical therapy, strength, mobility, balance, and longevity-focused wellness services. Many of our clients have completed traditional physical therapy, reached a plateau, or been discharged after meeting their insurance-covered goals but want continued support to maintain their strength, independence, and quality of life.
Our longevity and wellness services are designed for individuals who want to stay active, prevent decline, improve confidence with movement, and continue doing the activities they enjoy. These services are typically not covered by Medicare because they focus on proactive health, fitness, and long-term wellness rather than treatment of an active medical condition.
If you are a Medicare beneficiary interested in maintaining your strength, improving balance, or investing in healthy aging, we would be happy to discuss whether Custom Care Rehab is the right fit for your goals.
-
Custom Care Rehab does not bill traditional commercial insurance plans directly. We operate as a concierge physical therapy practice, allowing us to provide personalized, one-on-one care without many of the limitations often associated with insurance-based therapy models.
If your insurance plan includes out-of-network physical therapy benefits, we can provide you with a superbill containing the information needed to submit a claim to your insurance company for possible reimbursement. Coverage and reimbursement amounts vary by insurance plan, so we recommend checking with your insurance provider to understand your specific benefits.
We have also created a helpful resource with tips on using out-of-network benefits and navigating reimbursement, which can be found on our Patient Resources page.
Many of our clients choose concierge physical therapy because they value individualized attention, convenient scheduling, longer one-on-one visits, and a treatment plan focused on their personal goals and lifestyle.
Our goal is to make accessing high-quality physical therapy as simple and personalized as possible while giving you the information you need to make the best decision for your care.
-
In many cases, physical therapy services may be eligible for reimbursement through a Health Savings Account (HSA) or Flexible Spending Account (FSA), depending on your individual plan and eligibility requirements.
Because every HSA and FSA plan has different guidelines, we recommend checking with your plan administrator or benefits provider to confirm coverage and reimbursement requirements.
At Custom Care Rehab, we provide personalized physical therapy services designed around your health goals, lifestyle, and needs. Our team can provide the documentation you need for your records, including receipts and payment information, to assist with your reimbursement process.
Investing in your health through physical therapy can help you improve mobility, reduce pain, build strength, and maintain an active lifestyle.
-
Some people choose private-pay physical therapy because they value convenience, personalized attention, and a higher level of flexibility in their healthcare experience.
Traditional insurance-based physical therapy often comes with limitations, including shorter appointment times, larger treatment environments, multiple patients being seen at the same time, and restrictions on the type or frequency of care provided. Private-pay physical therapy allows for a more individualized approach focused on your specific goals, lifestyle, and recovery needs.
At Custom Care Rehab, private-pay clients receive one-on-one care with a licensed physical therapist who takes the time to fully understand your concerns, evaluate your movement, and develop a personalized plan. Our concierge model allows us to provide care in your home, workplace, or another convenient location, eliminating travel time, crowded clinics, and unnecessary barriers.
Many clients choose private-pay physical therapy because they want to be proactive about their health, recover more efficiently, prevent future injuries, maintain their independence, or continue doing the activities they enjoy.
For busy professionals, active adults, and individuals who prioritize their health and wellness, private-pay physical therapy provides a personalized healthcare experience designed around you.
-
For many individuals, concierge physical therapy is worth the investment because it provides a level of personalized care, convenience, and attention that is difficult to achieve in a traditional insurance-based clinic.
With concierge physical therapy, your care is designed around your goals, your schedule, and your lifestyle. Instead of spending time traveling to a clinic, waiting for appointments, or sharing your session with multiple patients, a licensed physical therapist comes directly to you and provides dedicated one-on-one care.
Many of our clients choose concierge physical therapy because they value:
Personalized treatment focused on their specific goals
Longer, one-on-one appointments with a licensed physical therapist
Convenient care in their home, workplace, or preferred location
Less disruption to their busy schedules
A proactive approach to preventing injuries and maintaining strength
Support for long-term health, mobility, and independence
Concierge physical therapy is especially valuable for busy professionals, active adults, athletes, individuals recovering from surgery, and those who want to stay strong and independent as they age.
Traditional insurance-based therapy is designed primarily to treat a medical condition within specific coverage guidelines. Concierge physical therapy allows us to focus not only on recovery but also on performance, prevention, longevity, and helping you continue doing the activities that matter most to you.
At Custom Care Rehab, we believe your health is an investment. Our mission is to deliver expert physical therapy solutions directly to your doorstep while helping you move better, feel stronger, and maintain the lifestyle you value.
-
At Custom Care Rehab, we believe in transparency and making it easy for you to understand your healthcare investment. Because we provide personalized, one-on-one concierge physical therapy, our services are offered through a private-pay model rather than direct insurance billing.
Our current rates are:
Physical Therapy Evaluation: $205
A comprehensive first visit where your therapist evaluates your condition, discusses your goals, and creates a personalized treatment plan.Individual Physical Therapy Session: $175
One-on-one care with a licensed physical therapist focused entirely on your recovery, mobility, strength, and goals.Package Options Available:
Many clients choose therapy packages that provide additional value and lower the per-session investment. Package pricing can reduce the cost per visit to as low as $155 per session, depending on the number of visits selected.We also provide superbills for clients who have out-of-network physical therapy benefits. You may submit these to your insurance company for possible reimbursement, depending on your individual plan.
Many clients choose concierge physical therapy because they value:
Dedicated one-on-one time with a licensed therapist
Care delivered in their home, workplace, or preferred location
Personalized treatment plans
Convenient scheduling
A proactive approach to strength, mobility, and long-term health
Investing in your health can help you recover faster, stay active, prevent future problems, and continue doing the activities you love.
Mobile Physical Therapy
-
Yes. We specialize in private, executive-level strength, conditioning, and rehabilitative care designed for high-performing professionals and athletes who value complete discretion. By bringing advanced clinical care directly to you, we eliminate the time constraints and exposure of a busy public clinic, allowing you to focus entirely on optimal recovery and performance.
-
Absolutely. Our concierge model is built for convenience. We frequently meet clients at their offices for midday relief or at their private clubs for pre-round golf mobility.
-
Yes! At Custom Care Rehab, we bring expert physical therapy directly to you. Instead of traveling to a busy outpatient clinic, one of our licensed physical therapists meets you in the comfort of your home, apartment, condominium, workplace, fitness center, or other convenient location throughout Northeast Ohio.
Our concierge model is designed for busy professionals, active adults, older adults, and anyone who values personalized, one-on-one care without the hassle of driving, parking, or waiting in a crowded clinic. Every visit is focused entirely on you, allowing us to evaluate how you move in your real-life environment and develop a treatment plan that fits your goals and lifestyle.
We treat a wide range of conditions, including orthopedic injuries, balance and fall prevention, post-surgical recovery, chronic pain, mobility limitations, vestibular disorders, and strength and wellness concerns.
Most appointments last about an hour and include hands-on treatment, individualized exercise instruction, education, and a personalized plan to help you recover, move better, and stay active.
If you're wondering whether mobile physical therapy is right for you, we're happy to answer your questions and help determine the best plan for your needs.
-
Yes—in many cases, mobile physical therapy can be just as effective, and often even more beneficial, than receiving care in a traditional outpatient clinic.
One of the greatest advantages of in-home physical therapy is that your therapist evaluates and treats you in the environment where you live, work, and perform your daily activities. Instead of practicing movements in a clinic, we help you safely navigate your own stairs, improve balance on your own flooring, optimize your home workspace, and address the specific challenges you encounter every day.
At Custom Care Rehab, every appointment is one-on-one with a licensed physical therapist. There are no crowded gyms, shared treatment tables, or rotating providers. Your entire session is focused on your goals, allowing for individualized treatment, hands-on care, exercise progression, education, and strategies that fit your lifestyle.
Mobile physical therapy is especially beneficial for individuals recovering from surgery, managing chronic pain, improving balance, preventing falls, returning to sports or recreational activities, or simply looking for a more convenient and personalized healthcare experience.
While some highly specialized rehabilitation equipment is only available in a clinic, most orthopedic, neurological, balance, wellness, and post-surgical conditions can be treated just as effectively in your home or another convenient location.
For busy professionals, active adults, and those who value personalized care, mobile physical therapy offers expert treatment with the added convenience of eliminating travel time, waiting rooms, and scheduling disruptions.
-
You don't need to purchase any special equipment before your first visit. Your physical therapist will evaluate your needs and create a personalized treatment plan using the space and resources you already have available.
Many effective exercises can be performed using your own body weight, household items, or existing fitness equipment. If additional equipment would help you progress safely and efficiently, your therapist will provide recommendations based on your goals—not on unnecessary purchases.
Depending on your condition, helpful items may include resistance bands, light dumbbells, ankle weights, balance pads, or other simple exercise tools. If needed, we can recommend affordable options and teach you how to use them correctly.
Our goal is to make your rehabilitation as convenient and practical as possible, so you can continue your exercises confidently between visits and achieve lasting results.
-
At Custom Care Rehab, most physical therapy appointments are approximately 60 minutes. Our Lymphatic massage therapy does have 90 minute appointment options. This allows your therapist the time to perform a thorough assessment, provide hands-on treatment, guide you through individualized exercises, answer your questions, and develop a plan that supports your recovery and long-term health goals.
Because we operate as a concierge physical therapy practice, your appointment is dedicated entirely to you. There are no overlapping patients, crowded treatment areas, or rushed sessions. We believe quality care takes time, and our one-on-one approach allows us to deliver personalized treatment that fits your needs and lifestyle.
The length and frequency of your visits will depend on your condition, goals, and progress. During your initial evaluation, your therapist will recommend a treatment plan tailored specifically to help you achieve the best possible outcome.
Women’s Health
-
Professional women often juggle demanding careers, family responsibilities, caregiving, and community commitments, leaving very little time to prioritize their own health. Unfortunately, this often means pain, weakness, and fatigue are ignored until they begin affecting work performance, energy levels, or quality of life.
At Custom Care Rehab, we believe physical therapy should fit into your life—not require you to rearrange it. Our concierge model brings expert care directly to your home or workplace, making it easier to prioritize your health without sacrificing your schedule.
Beyond treating injuries, we focus on strength, longevity, injury prevention, bone health, balance, and helping women remain active and independent for years to come. Whether you're navigating menopause, recovering from an injury, or simply want to feel stronger and more confident, our personalized approach is designed to support your long-term health goals.
-
Yes. Physical therapy is one of the most effective ways to safely manage osteoporosis and reduce your risk of fractures. While exercise cannot reverse osteoporosis, it can help improve bone health, increase muscle strength, enhance balance, and reduce the likelihood of falls—all of which are essential for maintaining independence and an active lifestyle.
At Custom Care Rehab, we develop personalized exercise programs based on your current bone health, fitness level, and goals. Your physical therapist will focus on weight-bearing and resistance exercises that help stimulate bone health, improve posture, increase core and hip strength, and enhance balance and coordination.
We also provide education on body mechanics, lifting techniques, fall prevention, and home safety to help protect your bones during everyday activities. Whether you've recently been diagnosed with osteopenia or osteoporosis, or you're looking to proactively improve your bone health, physical therapy can help you move with greater confidence and reduce your risk of injury.
Our StrongHer Bones program is specifically designed for women who want to build strength, improve balance, and protect their bone health through evidence-based exercise and education. Every program is tailored to the individual, helping you stay active, independent, and doing the things you love for years to come.
-
StrongHer Bones is Custom Care Rehab's evidence-based bone health and strength training program designed specifically for women who want to build stronger bones, improve balance, and reduce their risk of fractures as they age.
Whether you've been diagnosed with osteopenia or osteoporosis, are navigating menopause, or simply want to take a proactive approach to healthy aging, StrongHer Bones provides a safe, personalized path to becoming stronger and more confident.
The program combines:
Individualized strength training
Weight-bearing exercises that support bone health
Balance and fall prevention training
Posture and body mechanics education
Functional movement coaching for everyday activities
Lifestyle strategies to support long-term bone health
Every participant receives a customized exercise program based on her fitness level, medical history, and personal goals. Sessions are led by licensed physical therapists who ensure exercises are performed safely and progressed appropriately.
Our mission is to help women build strength, maintain independence, and continue doing the activities they love for years to come. StrongHer Bones isn't just about preventing fractures—it's about creating a healthier, stronger future through movement, education, and confidence.
-
Yes. While GLP-1 medications such as Ozempic®, Wegovy®, Mounjaro®, and Zepbound® can be highly effective for weight loss, many people are surprised to learn that weight loss may include the loss of lean muscle mass in addition to body fat.
Physical therapy can help you preserve and build muscle through a personalized strength training program designed around your current fitness level, medical history, and weight-loss goals. Maintaining muscle is essential for supporting your metabolism, improving balance, protecting your joints, and preserving independence as you age.
At Custom Care Rehab, we develop individualized exercise programs that emphasize progressive resistance training, functional movement, posture, balance, and safe progression. Whether you're just starting a GLP-1 medication or have already experienced significant weight loss, our therapists can help you maintain strength and maximize the health benefits of your weight-loss journey.
Our goal is to help you lose weight without losing the strength you need to stay active, confident, and healthy.
-
Yes. Physical therapy can play an important role in restoring shoulder mobility, strength, and function after a mastectomy or other breast cancer-related procedures.
Many individuals experience shoulder stiffness, reduced range of motion, tightness through the chest and shoulder area, discomfort from scar tissue, or difficulty returning to normal activities after surgery. These changes can make everyday movements such as reaching overhead, lifting, dressing, or exercising more challenging.
At Custom Care Rehab, our therapists create individualized treatment plans designed to help restore comfortable movement and improve quality of life. Treatment may include gentle mobility exercises, stretching, strengthening, posture training, scar tissue techniques, and education to help you safely progress through recovery.
Our goal is to help you regain confidence in your movement, return to the activities you enjoy, and support your overall recovery following breast cancer treatment or surgery.
Medical Massage
-
Yes. Many women experience pain, stiffness, swelling, reduced shoulder mobility, scar tissue, or lymphedema following breast cancer treatment. Physical therapy and lymphatic massage can play an important role in recovery by improving movement, reducing discomfort, and helping you return to daily activities with greater confidence.
At Custom Care Rehab, our certified lymphatic massage therapist provides compassionate, individualized care for clients recovering from breast cancer surgery, mastectomy, lumpectomy, radiation, reconstruction, or lymph node removal. Treatment may include manual lymphatic drainage, scar tissue mobilization, gentle stretching, mobility exercises, education, and techniques to help reduce swelling and improve comfort.
Every treatment plan is personalized to your stage of recovery and developed in collaboration with your healthcare team when appropriate. Our goal is to help you heal, restore function, and improve your quality of life throughout your recovery journey.
-
Manual lymphatic drainage is a gentle, specialized massage technique designed to support the movement of lymph fluid through the body's lymphatic system. The lymphatic system plays an important role in immune function, fluid balance, and removing excess fluid from tissues.
This light, rhythmic technique uses specific movements to encourage natural lymph flow and may help reduce swelling, improve comfort, and support healing after certain medical procedures or conditions.
At Custom Care Rehab, manual lymphatic drainage may be beneficial for individuals recovering from breast cancer treatment, mastectomy, lymph node removal, reconstructive surgery, liposuction, or those experiencing swelling related to lymphatic system challenges.
Our certified lymphatic massage therapist provides individualized care based on your needs, recovery stage, and goals. Treatment may be combined with education, movement strategies, and collaboration with your healthcare team when appropriate.
Manual lymphatic drainage is not a traditional deep tissue massage. It is a specialized therapeutic technique performed with gentle, precise movements designed to support your body's natural healing processes.
-
During a lymphatic massage appointment at Custom Care Rehab, your therapist will begin by learning about your health history, your reason for seeking care, and your specific goals. This allows us to create a personalized treatment approach based on your needs, whether you are recovering from surgery, managing swelling, supporting cancer recovery, or seeking improved comfort and mobility.
Manual lymphatic drainage is a gentle, relaxing technique that uses light, rhythmic movements to encourage healthy lymph flow. Unlike a deep tissue massage, lymphatic massage does not involve strong pressure. Many clients describe the experience as calming and comfortable.
Your therapist may focus on specific areas of the body affected by swelling, surgery, or changes in lymphatic circulation. Depending on your situation, your appointment may also include education on positioning, movement, self-care strategies, and ways to support your recovery between visits.
At Custom Care Rehab, our goal is to provide compassionate, individualized care that supports healing, improves comfort, and helps you feel more confident throughout your recovery journey.
-
Yes. Manual lymphatic drainage can be an important part of the recovery process after liposuction and other body contouring procedures. Following surgery, it is common to experience swelling, fluid buildup, bruising, and tissue changes as the body heals.
A certified lymphatic massage therapist can use gentle, specialized techniques to support healthy lymphatic flow, reduce feelings of congestion, improve comfort, and assist with the body's natural healing process.
At Custom Care Rehab, our lymphatic massage therapist provides individualized post-operative care designed around your surgeon's recommendations and your specific recovery needs. Treatment may focus on reducing swelling, improving tissue mobility, supporting scar healing, and helping you feel more comfortable as you return to your normal activities.
We work collaboratively with plastic surgeons and their patients to provide compassionate, specialized support throughout the recovery journey.
-
Item The timing of lymphatic massage after liposuction varies depending on the procedure performed, your individual healing process, and your plastic surgeon's recommendations.
Many patients benefit from gentle manual lymphatic drainage during the early stages of recovery because it is designed to support fluid movement without using the deep pressure associated with traditional massage. Your surgeon will determine when treatment is appropriate based on your specific procedure and healing progress.
At Custom Care Rehab, we collaborate with your surgical team to ensure your post-operative care aligns with your recovery plan. Our goal is to provide safe, comfortable support that helps you navigate recovery with confidence.
-
Yes. Swelling is a normal part of healing after liposuction, but some individuals may experience prolonged swelling, areas of firmness, or changes in tissue texture during recovery.
Manual lymphatic drainage and specialized post-operative techniques may help support circulation, improve tissue mobility, and promote comfort during the healing process. Addressing these concerns early and following your surgeon's guidance can help patients feel more confident throughout recovery.
At Custom Care Rehab, our lymphatic massage therapist provides personalized care for individuals recovering from cosmetic procedures, including liposuction and body contouring surgeries. We focus on supporting your body's natural healing process while helping you return to your desired activities comfortably and safely.
-
At Custom Care Rehab, our lymphatic therapy services are provided as a specialized healthcare service focused on supporting recovery, comfort, and overall wellness. Our pricing is transparent, and there are no hidden fees, added taxes, or tipping expectations.
Our lymphatic therapy rates are:
60-Minute Lymphatic Therapy Session: $195
90-Minute Lymphatic Therapy Session: $255
Monthly Lymphatic Therapy Membership: $175 per session
Our membership option provides ongoing support for individuals who benefit from regular lymphatic care and want a consistent approach to wellness and recovery.
Lymphatic therapy may be appropriate for individuals recovering from:
Liposuction and other cosmetic procedures
Body contouring procedures
Breast surgery, mastectomy, or reconstruction
Cancer-related treatment and recovery
Conditions involving swelling or lymphatic system challenges
Our certified lymphatic massage therapist provides individualized care based on your goals, recovery stage, and healthcare recommendations when appropriate.
At Custom Care Rehab, we believe healthcare pricing should be simple and transparent. Your session includes your therapist's time, expertise, and personalized care—no additional fees and no tipping required.