Frequently Asked Questions

Custom Care Rehab provides in-home physical therapy and outpatient physical therapy services throughout Northeast Ohio, including:

Akron, Peninsula, Cuyahoga Falls, Twinsburg, Streetsboro, Fairlawn, Bath, Medina, Wadsworth, Strongsville, North Ridgeville, Lakewood, Westlake, Cleveland, Beachwood, Chagrin Falls, Mentor, and surrounding areas.

If you’re unsure whether we serve your area, contact Custom Care Rehab to confirm.

A Vestibular Therapist is a specialist in treating dizziness, vertigo, and balance disorders. Dizziness can have many causes—inner ear disorders like BPPV (“inner ear crystals”), vestibular neuritis, migraines, motion sickness, post-surgical effects, brain traumas; including concussion, aneurysm, or stroke.

Working with a vestibular therapist ensures you’re evaluated by someone with extensive knowledge of vestibular dysfunction, eye movement assessment, and balance testing. Our vestibular therapy programs focus on identifying the root cause and providing targeted treatment to help you recover faster.

No, in Ohio you have Direct Access to Physical Therapy—which means you can begin physical therapy at Custom Care Rehab without a doctor’s referral. This allows for faster treatment when you’re injured or experiencing pain.

Your physical therapist will notify your physician within 5 days of your evaluation unless you request otherwise. If progress isn’t made within 30 days or there is a decline in medical status, your therapist will refer you back to your doctor.

However, Medicare patients do require a physician’s script. Scripts can be faxed to 234-678-3387.

If you plan to seek insurance reimbursement, your provider may also require a referral from your doctor to receive physical therapy.

At Custom Care Rehab, we’re passionate about women’s health. Our StrongHER Program includes four evidence-based programs designed to support women’s wellness, strength, and longevity:

1. StrongHER Bones: Osteoporosis treatment and management through a 12-week resistance training and strengthening program.

2. StrongHER Mommas: Prenatal and postnatal fitness that focuses on safe exercises during and after pregnancy to support strength, flexibility, and recovery.

3. StrongHER Synergy: A restoration and renewal program designed for women balancing busy lives, careers, and families.

4. StrongHER Bodies: A diabetes prevention and lifestyle improvement program built around sustainable fitness and nutrition strategies.

Custom Care Rehab is an out-of-network provider, meaning we do not contract directly with insurance companies. This allows us to deliver personalized, uninterrupted physical therapy focused on your needs—not limited by visit counts.

Patients with commercial insurance can request a superbill for out-of-network reimbursement. Many plans will reimburse a portion of costs after deductibles are met. We recommend checking with your insurance provider for details on your physical therapy insurance coverage. Custom Care Rehab cannot guarantee reimbursement for out of network claims but can provide further information to insurance companies to help a person obtain reimbursement.

We accept cash, checks, credit cards, and HSA/FSA cards.

Easy to follow accessible virtual visit using HIPPA compliant site . No downloads or accounts necessary, your therapist will send you a link to join appointment at schedule date & time.

Our telehealth physical therapy sessions are easy, secure, and convenient. We use the HIPAA-compliant platform doxyme.com, which requires no downloads or account setup. Your therapist will send you a secure link to join your appointment at the scheduled date and time.

Enjoy expert virtual physical therapy from the comfort of your home—ideal for patients who travel frequently and are not in Ohio.